Finding information about Paris and getting advice from the Paris tourist office
The Paris Convention and Visitors Bureau encourages and makes it easier for disabled people to come to Paris. Before a trip, the Bureau’s website PARISINFO.com provides practical and essential information for people with specific needs who are planning a trip.
Once in Paris, you can find out all about adapted tourism in Paris using our specialist counter (at the main office), ask for information from our reception team who are attentive to people with disabilities. And you can even purchase your tickets for certain places of interest or transport services.
Where are the Bureau’s tourist information points?
Main information point - Hôtel de Ville
29 rue de Rivoli - Paris 4th
Metros "Hôtel de Ville" (lines 1 and 11) and "Châtelet" (lines 1, 4, 7, 11 and 14)
(Line 14 is accessible to people in wheelchairs; it has information via visual and sound announcements, and the platform is completely safe for blind people as it has platform screen doors).
Open: from 1 November to 30 April, every day from 10am to 7pm, and from 1 May to 31 October, every day from 9am to 7pm, closed 25 December (last admission 6.45pm).
The main office of the Paris Convention and Visitors Bureau is designed to welcome people with physical disabilities:
- Access with lift and main entrance with an automatic door;
- Brochures on adapted tourism displayed on rack accessible from a sitting position or for a person short in height;
- Reception desks are at a low level;
- If required, adapted toilets are available in a non-public area;
- Seating is available in the event of having to wait.
For hearing-impaired visitors with a hearing device, the reception desk is equipped with a sound system and magnetic loop.
The Bureau’s other tourist information point
Gare du Nord welcome centre
18 rue de Dunkerque - Paris 10th
Metros and RER "Gare du Nord" (lines 4, 5, B and D)
Open: every day (except January 1st, May 1st and December 25) from 8.30am to 6.00pm.
At airports, at Disneyland and in Versailles:
Tourist information points around Paris